Terms & Conditions

Last updated 28th March 2023

Welcome to The Sleep Chapter (TSC Gulf Trading LLC or the “Company”)

These terms and conditions outline the rules and regulations for the use of the Company’s website(s) (www.thesleepchapter.com/ and/or www.the sleepchapter.ae/) (the “Site” or the “Site(s)”).

The Company is registered in the UAE as TSC Gulf Trading LLC, and has its showroom/office at Office 615, The Binary Tower, Business Bay (Burj Khalifa District), Dubai, U.A.E.

Mailing Address: P.O. Box 96068, Dubai, United Arab Emirates

 

By accessing this Site we assume you accept these terms and conditions in full. Do not continue to use the Site if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Arab Emirates. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

Cookies

We employ the use of cookies. By using the Site you consent to the use of cookies in accordance with the Company’s privacy policy.

Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.

 

License

Unless otherwise stated, the Company and/or it’s licensors own the intellectual property rights for all material on the Site. All intellectual property rights are reserved. You may view and/or print pages from the Site(s) for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from the Site(s) 
  • Sell, rent or sub-license material from the Site(s)
  • Reproduce, duplicate or copy material from the Site(s)
  • Redistribute content from the Site(s) (unless content is specifically made for redistribution).

 

User Comments

  1. This Agreement shall begin on the date hereof.
  2. Certain parts of this website may offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. The Company does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of the Company, its agents or affiliates. Comments reflect the view and opinion of the person who posts such views or opinions. To the extent permitted by applicable laws the Company shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
  3. The Company reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
  4. You warrant and represent that:
    1. You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
    2. The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary rights of any third party;
    3. The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
    4. Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  5. You hereby grant to the Company a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or the media.

 

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  2. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  3. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@thesleepchapter.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.
  4. No use of The Sleep Chapter’s logo or other artwork will be allowed for linking absent a trademark license agreement.

 

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

 

Payment Modes 

The Company accepts payments in cash, debit and credit card in-store and online we accept credit and debit cards via payment gateway. You can also request for a bank transfer. Goods will be delivered once our bank acknowledges payment has been received. We do not accept payment via Cheque.

 

Color / Image Disclaimer

The information provided on this website is for general information purposes and use only. Every endeavor is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. For personalized service and recommendations, please contact us via email or telephone.

Despite every effort to provide accurate images of each product’s color and design, actual colors and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. The Company will not accept responsibility for any color or design differences that are not factory faults. In purchasing from the Company, you agree to accept the small risk that there will be a slight variation between the actual color and design, and the representation on our website. In addition, please be aware that colors and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks and feel for fabric / material.

Any returns for a product due to customer dissatisfaction with a finish or color (that is not a fault) will be unacceptable.

 

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.

 

Removal of links from our website

If you find any link on our website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

 

Content Liability

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

 

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence; 
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation; 
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or 
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

 

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

 

Value Added Tax

What is VAT?

Value Added Tax (VAT) is an indirect tax that has been introduced by the government. The VAT is applicable to both individuals and businesses and is imposed on most goods and services that are bought and sold. VAT was introduced on the 1st of January 2018, at a standard rate of 5% in the UAE.

Will VAT cover all products and services?

VAT will apply to everything sold on The Sleep Chapter. For goods shipped outside UAE, local regulations with respect to customs and VAT will apply. 

How will VAT be incorporated into The Sleep Chapter’s prices?

Prices include VAT payable in the UAE. For goods shipped outside UAE, local regulations with respect to customs and VAT will apply.

How is VAT calculated?

For UAE customers; if you buy something for AED 100, this price already includes VAT, and The Sleep Chapter will pay it on your behalf. On the invoice, you will see a further breakdown which indicates that the actual price of the product is AED 95.24, with the remaining AED 4.76 as the 5% VAT charged on the product. You still pay AED 100, don’t worry!

For goods shipped outside UAE, local regulations with respect to customs and VAT will apply.

 

Customs and Duties for customers outside the UAE

Our prices include VAT payable in the UAE. For goods shipped outside UAE, local regulations with respect to customs and duties will apply. Our delivery charges do not include any customs or duties payable in our customers' respective countries (outside the UAE) and these will need to be paid directly by our customers. 

 

Discount Codes

Discount Codes (/promotions) are generally applicable on a part of the product range only and are valid for limited periods of time. These are pre-applied in our system and if a discount code is not applying on a certain product then the product is excluded for the promotion or the time period for the promotion may have expired.